Viewing a Void record

Existing void records can be edited from this list. New void records can only be created from the Property record.

Item	Details
Void start & end dates	The dates the property will be void. Only the void start date is mandatory
Marketing summary	Marketing text displayed when displaying an advert in the list view on the public portal
Marketing information	Marketing text displayed when viewing an advert in detail on the public portal
Advertise only	Allows the void to be advertised on the public portal but applicants cannot place bids on it
Bid warning text	Information displayed to an applicant prior to them placing a bid on the property
Exclude from bid count	If applicants are allowed a specified number of bids in a cycle, or at any one time, then bids will not be included on this property if checked
Advert badges	Important information that is displayed in badge format when viewing a property in detail on the public portal
Multi property advert	Allows a single advert to be created to represent multiple properties of the same type and size
	Save the void
	Close the window

Multi property adverts

Eligibility

Any eligibility rules applied will determine who can/cannot bid for a property, or be included on a generated shortlist

If an eligibility rule is left empty then it will not be applied

Item	Details
Minimum age	The minimum Age applicants must be to be eligible for the property
Medical exemption	The Medical exemption types that are eligible for the property even if they do not meet the minimum age criteria. Displayed when a minimum age is specified.
Maximum age	The maximum Age applicants must be to be eligible for the property
Type of applicants	The household members that the age rule applies to
Minimum & Maximum bedroom need	The range an applicant's bedroom need must fall within to be eligible
Maximum occupancy	The maximum number of people that are in an applicant's household to be eligible
Band(s)	The priority Bands that are eligible. If nothing is set all applicant's will be eligible regardless of their band
Applicant type(s)	The Applicant types that are eligible. If nothing is set all applicants will be eligible regardless of their type
Family type(s)	Only applicants with the specified Family type will be eligible
Level access	Only applicants with the specified level access requirement will be eligible
Wheelchair adaptation	Only applicants with the specified wheelchair adaptation requirement will be eligible
Sheltered	Only applicants with the specified sheltered requirement will be eligible
Ground floor/lift need	Only applicants with the specified ground floor/lift need requirement will be eligible
Local connection	Only applicants with the specified local connection will be eligible
Only confirmed local connections	Requires applicants to have the relevant local connection and it has had the Confirmed checkbox set. Only displayed if a Local connection is selected.
Pets allowed	Only Pet owners with the specified value or no value set will be eligible
	Save the void
	Close the window

Shortlist policy

The shortlist policy determines the order that applicants appear on the shortlist.

Standard policies can be selected, or if the user has the appropriate privileges, a custom shortlist policy can be created for a void.

Adverts/Shortlists

Voids can either be advertised via Choice Based Lettings or have a shortlist automatically generated in the back office. All shortlists that have been created for the void are displayed in chronological order.

Item	Details
	Add a new advertising period
	Generate a shortlist automatically
	Match a single applicant directly to the void
	Approves the advert/shortlist generation. Only visible if users have the appropriate access
	Edit the Advertising period to amend start and end dates
	Delete the advertising period/shortlist
	Withdraw the advert immediately
	Save the void
	Close the window

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If there is a current advertising period, or a shortlist that contains unprocessed bids, then a new advert/shortlist cannot be created for the void

Advertising Periods

Advertising periods are defined by specifying a start date and an optional end date, through the displayed calendars. If no end date is set then the property will be advertised indefinitely.

A shortlist cannot be processed whilst the property is being advertised so all adverts need to have an end date added at some point. An advert cannot be assigned an end date earlier than the current date, meaning the shortlist cannot be processed until the following day.

When a property is being advertised the related Property and Void record cannot be amended, unless the user has been granted the relevant permission.

Deleting Periods

Advertising periods can be deleted in the following circumstances:

1. A new period has been created but not yet saved
   
2. A new period has been saved but not yet approved
   
3. A new period has been approved with an advertising start date in the future, and the user has the Full Access permission for Properties: Adverts

Withdrawing Adverts

Once a property starts being advertised the period cannot be deleted, it must be withdrawn instead. An advert can be withdrawn immediately from the public portal if a user has the correct permissions.

A reason must be entered for why the advert is being withdrawn. This reason is displayed alongside the property on the public portal, in the previously advertised properties section.

Any bids placed on the advert will be withdrawn automatically.