16. Reviews
Reviews can be created as part of a case. The review can be related to the case as whole or to one of applications/assessments within the case.
Workflow
The workflow diagram details the states a Review can move through.
Adding a review
When creating a new review, the pages displayed will be dependent on how the form has been configured in your system. The screenshots shown here are just an example of how it may look.
| Item | Details |
| Save the review, button changes green once the mandatory data has been completed | |
| Discard changes and return back to the case | |
| Review requested date | The date the review was requested |
| Case or related application | Determines whether the review is related to the case or a specific application/assessment |
| Review type | Determines the type of review |
| Date completed | Becomes mandatory when a review is changed to the Completed state |
| Outcome | Becomes mandatory when a Date completed is entered |
| Homeless decision type | Only displayed when a review is associated with a homeless application |
| Decision subject to County Court Appeal | Only displayed when a review is associated with a homeless application |
| Was the applicant’s review upheld | Only displayed when a review is associated with a homeless application Becomes mandatory when a Date completed is entered |
When a case, application or assessment has an active review associated with it a flag is set to allow them to be easily identified. These fields can be added as columns when viewing the records in lists. The fields are:
- Case – Has active case review
- Housing register – Has active HRA review
- Homeless – Has active HOM review
- Bedroom assessment – Has active BA review
- Rough sleeper - Has active RS review
- Financial assistance - Has active FA review
- Homeless (English legacy) - Has active HOM review
Reviews list
The Reviews option in the explorer displays a list of all the Review records in the system.
- Case
- Primary applicant
- Current address
- Previous address
- Public portal account
- Homeless (English)
- Homeless (English legacy)
- Bedroom assessment
- Financial assistance
- Health assessment
- Rough sleeper
- Support assessment
Th There are a number of special calculated fields associated with Reviews that can be added to lists. Details of these fields can be found in Appendix I - Special/calculated fields
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