How can you change an applicant's login email address?
The email address an applicant uses to log into the public portal is different to their correspondence email address stored on their Person record. These are both set to be the same when an applicant originally registers. If an applicant needs to change their email address then the following steps need to be followed:
- Find the correct Person record
- Update the Correspondence email address to be the new email address
- Go to the Portal page and click
- Set the account as Suspended. This will only suspend the public portal account using their old email address
- Click
- Click
- Ask the user to create an account on the public portal using the new email address. They will be sent a new confirmation email and once the link has been confirmed the new portal account will be automatically linked to their existing person record.
If the applicant has already created a new portal account then follow steps 1 to 6 above and then do the following:
- Find the Public portal account using their new email address
- Click
- Select the correct Person record to link the account to
- Click
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