Blank screen when trying to access the back office - Supported browsers

Blank screen when trying to access the back office - Supported browsers

If you encounter a blank screen when trying to log into the back office please check the browser you are using. The Huume solution is designed to work on all modern HTML5 compliant web browsers.  

Browsers must support the below functionality, which are enabled by default in the most popular web browsers (such as the ones we officially support below):

•         Accept first-party cookies

•         JavaScript enabled

•         Transport Layer Security (TLS) version 1.2 or above

•         Server Name Indication (SNI) support

Each release of the Huume solution is tested in the current stable version of each of these browsers:

      Google Chrome 

      Microsoft Edge *

      Apple Safari

      Mozilla Firefox

We support these browsers as they are the most popular browsers based on visits to our websites, but also they contain the latest security fixes as they are normally updated automatically.  

We also support the previously released version of each of these browsers as we recognise that not all organisations or users may have updated yet. This means that we will investigate issues raised and provide a fix or workaround where possible.

Other browsers and older versions should still work as our site is designed to be widely compatible, but we do not test these browsers and we may be unable to provide solutions if issues are found.

If you have a compatible browser but are still encountering issues accessing the system then it may be blocked by your corporate firewall. In order for you to be able to access the system the following URLs may need to be whitelisted on your organisations firewall:
  1. https://systemname.huume.app **
  2. https://production-main-admin.huume.services


* We only support web browsers that are still supported by their vendor. This means that all versions of Microsoft Internet Explorer are unsupported, and that the Microsoft Edge Legacy (non-Chromium) version will not be supported after March 2021.
** systemname will vary depending on which system you are trying to access

                        

 

 


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