Recent Topics
Community Catch Up
Hi all, Its been a while since we have caught up as a group.; Does anyone fancy jumping on a call, discussing success stories, issues, tips and trick etc? Either reply on here olr to marcus.rees-harris@sutton.gov.uk and I will get something set up. All
Requesting and adding placements for EA when 2 teams involved? Best solution for this?
Hi all, We provide emergency accommodation on behalf of Sutton and are looking to transfer our request and placement process from a spreadsheet to huume. We run two separate teams for this ( a housing advice team who requests placement to the PM team,
Reports
Hi I’ve been asked by our Customer Experience Lead to see if we can export certain types of reports from CBL. I am aware there is an option to export to Excel but I was not able to generate a specific report required. We have a certain number of hard
References from landlords
Hi all, we are redesigning our form that we ask landlords to complete for a reference on a current / previous tenant. Some landlords still ask for a signed consent form from the applicant. What wording do you use on the form to express that there is complied
Homeless changes
We are looking at making some small amendments to the standard fields on the Homeless form to help officers with those cases that do not go on to be an H-CLIC case. I just wanted to highlight these changes to you and see if you had any comments. EXISTING
Community Catch Up?
Hi All, It's Dudley MBC here. We are approaching our 1 year anniversary from going live and thought it would be good to have a catch up with the Huume user community to share our journey's and ideas for future development. Looking at early/mid August
Local connection change
Hi, We are looking to introduce a small change to the Local connection functionality and just wanted to get peoples thoughts on it as it would be something that would change for everyone. Some people have experienced issues with applicants saying they
Generating shortlists
Is anyone using the generating shortlist function for low demand properties? If so, how have you informed applicants on the waiting list that you are doing this and that they might potentially be "cold called" by a RP?
Customer messages
Hi, I have a Lettings Coordinator who works with our H4U customers, but the assessments and duty updates are done by Housing Advice Officers. We've been adding the Coordinator as a secondary case officer so she has a case list, but noticed that messages
Letters
Are any other authorities having a problem with the left hand side edit screen being blank if you save a draft letter then return to it later through the edit & send button? Thanks. Stephen Tring Housing Advice Team Leader Sevenoaks District Council
Tags
Evening, I was interested in how others are using tags. I have started to use almost as a highlighted staff admin note and not sure if that is ok to do as I cannot really tell from the manual if it might have an unknown consequence. I like how the tag
Duplicate cases being created
Hi All, we started off by using the Housing Register function of Huume but now our Housing Advice use the system for homelessness too. We have explained how to search to see if the person is already on the system or if they already have a housing register
Location filters on property adverts
We have had a few queries regarding the Dartford filter not being under the location filters on the property page. Does this happen when there are no properties being advertised under that borough?
Next of Kin
Hi. Is there anywhere to record Next of Kin details for the main applicant? A colleague has completed an assessment today with a customer and has asked this question. I've had a look and can't find any obvious place for it to be held. Thanks, Stephe
Ukrainian and Afghan pressures
Hi all, Has anyone been able to set up a report to produce the data needed for the Ukrainian and Afghan pressures DLUHC return. Can seem to be able to get all the fields needed for this into one list. Thanks
Creating Dashboard Filters
How do I for example: Create a dashboard which shows only my Relief cases, How many days in relief and create other filters such as last bidding, actions outstanding etc. How do I create these dashboards to only show cases under my name, I keep getting
Training Clips for Dashboard
Is there any training videos around how to create and use Dashboards?
Custom Dashboard
How do I create a custom dashboard, for example if I want to create a dashboard which does not use the preset titles. Is there a mechanism for me to ask for specific data which does not have a preset title to create my own custom dashboards?
Meeting
Hi everyone, I'm conscious I said I was happy to organise a slot where we could all "meet up" and share our implementation experiences with the organisations currently working through this now. Time got away from me sorry! Shall we try again? I thought
Welcome to the Huume Community forum
Introduce yourself to the other Huume users. Feel free to share ideas and thoughts on both system and non-system related topics.
Re-Registration
Hi, just wondered those of you doing your re-registrations. How are you identifying when customers who have originally supplied some of their information but not all, then upload the missing docs? We have an increasing list of HR cases where we can't